Returns & FAQ

Looping Vids products are premade digital downloads. No products are custom-made, personalised or modified for individual customers.

This page explains what to expect when purchasing a Looping Vids digital product through this store.

Digital Delivery

Your purchased files are delivered digitally through Fourthwall after your order is completed.

Most Looping Vids products are provided as .ZIP downloads containing the files described on the relevant product page.

Please make sure you have access to a device and software capable of downloading and extracting ZIP files before purchasing.

Can I request a refund?

Fourthwall handles refunds, cancellations and other transaction-related matters for purchases made through this store.

Because Looping Vids products are digital downloads, certain consumer cancellation rights may not apply once digital access or downloading has begun, where permitted by applicable law and Fourthwall's checkout process.

If you have a question about a refund or cancellation, please contact Fourthwall through the support options associated with your order.

My download isn't working

If you are having trouble downloading or accessing your purchased files, please contact Looping Vids through the store's contact page or by replying to your order confirmation email.

We can help with issues relating to the purchased files and their intended use. Where an issue involves Fourthwall's download system or download limits, we may work with Fourthwall to resolve it.

I have a question about my product

Looping Vids provides support for questions relating to the products themselves, including:

• The files included with your purchase

• The intended use of a product

• Product-specific setup information

• Problems with the supplied files

Support does not include installation, custom design work, customisation of premade products, or general troubleshooting of third-party software, streaming platforms or hardware.

Are Looping Vids products customised for me?

No.

All Looping Vids products are premade products. Purchasing a product does not include custom modifications, colour changes, personalised text, bespoke animations or other alterations to the original product.

What software can I use with these products?

Compatibility varies by product.

Please refer to the individual product description for information about supported software, streaming platforms and intended use.

For example, Looping Vids alert products provide the visual alert files themselves. You will need a compatible alert service or platform, such as Streamlabs or StreamElements, to trigger and display those alerts through your streaming software.

Can I share or resell the files?

Looping Vids products are licensed to the original purchaser and may only be used in accordance with the Looping Vids Terms & License.

You may not resell, redistribute, share or otherwise provide the purchased files to others.

[View Terms & License]

Who handles my order and payment?

Fourthwall acts as the seller and Merchant of Record for purchases made through this store.

Fourthwall handles transaction-related matters including checkout, payment processing, applicable taxes, refunds, cancellations, chargebacks and other order-related issues.

Looping Vids handles support relating to the digital products themselves.

Still need help?

For questions about a Looping Vids product, please contact us through the store's contact page.

For questions about your order, payment, refund or other transaction-related matter, please use the support options provided by Fourthwall with your order.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.