Frequently Asked Questions
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This is the best, lightweight file format for video assets that have transparency for OBS and Streamlabs Desktop. These files are specifically designed for use with OBS software and other streaming platforms. It’s important to note that .webm files are not intended to be opened directly in media players but rather imported into streaming software for optimal performance. Trying to use or open these files elsewhere may not display correctly.
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Due to the nature of digital products, we do not offer refunds. Since our theme package consists of downloadable files, it is impossible to ensure their return. However, we are committed to resolving any issues or concerns you may have. Please contact our support team at support@loopingvids.com, and we will be happy to assist you. More information can be found on our Terms and Conditions page.
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We do not provide installation files to ensure compatibility with various streaming platforms and to protect the integrity of your current setup. Third-party updates for platforms like Streamlabs, Stream Elements, and OBS can often cause conflicts with specific installation files. We recommend referring to the documentation and resources provided by your streaming software for guidance on adding and configuring our theme package.
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All files included in our theme package are protected by copyright. You are not permitted to resell or distribute our assets in any form. These files are for personal use only, allowing you to apply and adapt them to your streaming setup. Sharing or redistributing our assets without permission is strictly prohibited. This is detailed further within our Terms and Conditions.
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We offer support via email at support@loopingvids.com or via the Contact form on this website. If you have any questions, concerns, or need assistance with your order, feel free to reach out to us. Our dedicated support team will respond to your queries within 24 hours, ensuring you receive prompt assistance.
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At this time, we do not offer custom orders or modifications to our theme package. We have carefully crafted our themes to provide a comprehensive and versatile solution for a wide range of streaming needs. However, we are continuously improving and expanding our offerings based on customer feedback.
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Currently, our themes are available in English only. However, we have plans to expand our language offerings as we grow and have the capacity to accommodate different languages. We appreciate your understanding and look forward to serving a wider audience in the future.
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Sometimes. Taxes are added at checkout depending on where you’re located and the laws that apply in your country.
- EU & UK customers:
- Digital VAT is automatically calculated and added at checkout. Payhip handles the VAT collection and reporting for these regions.
- All other countries:
- Taxes may be added at checkout where required by law. If no tax appears, none is being charged at that time.
Prices shown do not include tax unless stated otherwise, and any applicable tax will always be clearly displayed before you complete your purchase.
If you’re unsure how digital taxes work in your country, we recommend checking with your local tax authority.