If you have any additional questions or concerns not addressed here, please don’t hesitate to reach out to our support team at support@loopingvids.com. We are here to assist you and ensure you have the best experience with our streaming assets.
Frequently asked questions
Why are some of the files in .webm format?
Our theme package includes dynamic animations in .webm format. These files are specifically designed for use with OBS software and other streaming platforms. It’s important to note that .webm files are not intended to be opened directly in media players but rather imported into streaming software for optimal performance.
Can I get a refund for my purchase?
Due to the nature of digital products, we do not offer refunds. Since our theme package consists of downloadable files, it is impossible to ensure their return. However, we are committed to resolving any issues or concerns you may have. Please contact our support team at support@loopingvids.com, and we will be happy to assist you. More information can be found on our Terms and Conditions page.
Why are installation files not provided?
We do not provide installation files to ensure compatibility with various streaming platforms and to protect the integrity of your current setup. Third-party updates for platforms like Streamlabs, Stream Elements, and OBS can often cause conflicts with specific installation files. We recommend referring to the documentation and resources provided by your streaming software for guidance on adding and configuring our theme package.
What are the limitations regarding copyright and usage?
All files included in our theme package are protected by copyright. You are not permitted to resell or distribute our assets in any form. These files are for personal use only, allowing you to modify and adapt them to your streaming setup. Sharing or redistributing our assets without permission is strictly prohibited.
How can I get support or ask questions before purchase?
We offer support via email at support@loopingvids.com. If you have any questions, concerns, or need assistance with your order, feel free to reach out to us. Our dedicated support team will respond to your queries within 24 hours, ensuring you receive prompt assistance.
Do you offer custom orders or modifications?
At this time, we do not offer custom orders or modifications to our theme package. We have carefully crafted our themes to provide a comprehensive and versatile solution for a wide range of streaming needs. However, we are continuously improving and expanding our offerings based on customer feedback.
Do you provide themes in languages other than English?
Currently, our themes are available in English only. However, we have plans to expand our language offerings as we grow and have the capacity to accommodate different languages. We appreciate your understanding and look forward to serving a wider audience in the future.
